Welcome to WhiteSmoke Support » Cancellation


In keeping with software industry standards, WhiteSmoke, Inc. ("WhiteSmoke") has adopted the following Return, Cancellation and Refund Policy:

  1. Upon cancellation of any end-user license to use the WhiteSmoke Text Enrichment Software ("License", "Software", respectively), full refund of the amount actually paid to WhiteSmoke for such License will be granted to the customer who requested such cancellation in writing by email to payments@whitesmoke.com, provided that such cancellation is made not later than 30 days as of the date on which the relevant License was purchased. Any refund will be made according to the original payment method of the relevant customer.

    The only way to refund from whitesmoke is by sending a mail to the payments department.
  2. The aforementioned provision shall not apply in cases where a License was purchased by a customer following a trial period of the Software or any version thereof of at least 30 calendar days from the date of downloading it, during which the customer was afforded with an opportunity to evaluate the Software prior to making a decision to purchase a License. However, if a cancellation is requested despite such trial period, WhiteSmoke at its sole discretion may agree to refund the customer, based on a reasonable explanation of the cancellation request.
  3. All returns and cancellations require a cancellation authorization number, which can be obtained by contacting WhiteSmoke's customer service department.
  4. Licenses for configure-to-order, personalized or other customized versions of the Software may not be cancelable or refunded under any circumstances, unless WhiteSmoke's specific written consent is given for such cancellation.